Services

As a relocation and mobility consultancy, the Agency does not provide legal advice within the meaning of Section 2 Paragraph 1 of the German Legal Services Act (Rechtsdienstleistungsgesetz – RDG).

Our consulting services are designed to help clients understand and prepare for the important aspects of their relocation process. The client acknowledges that the Agency is not a law firm and that its consultants are not immigration lawyers.

Residence Permit / Permanent Residence

The client acknowledges that German immigration authorities may revoke certain residence permits or permanent residence status if the holder remains outside Germany for more than six consecutive months, depending on the applicable legal provisions and individual circumstances.

The client is responsible for understanding and complying with the requirements related to their residence status.

Success of the Process

The client acknowledges that the Agency cannot guarantee the successful outcome of any immigration, relocation, business registration, or other administrative process.

The Agency provides professional guidance and support but cannot influence decisions made by governmental authorities or other third parties.

Changes in Regulations

The Agency is not responsible for changes in immigration laws, regulations, administrative procedures, or requirements introduced by authorities after the service agreement has been signed. Any applicable refund will be handled according to the Agency’s Refund Policy.

Decision-Making

The Agency provides recommendations and guidance based on its experience and professional knowledge. All final decisions remain solely with the client.

Additional Costs

Additional fees may apply in the following cases:

• Expedited services requested due to an earlier relocation timeline;

• Additional work required because the client does not follow the Agency’s instructions or recommendations;

• Additional work resulting from incomplete, inaccurate, or delayed information provided by the client.

A client arriving more than 20 minutes late to a scheduled physical or online meeting, without providing at least 3 hours’ notice, may also be charged an additional fee.

Any additional fees will be communicated to the client in advance whenever reasonably possible.

Legal Stay Declaration and Client Obligations

The client confirms that they are within their legal period of stay in the Schengen Area and that they have no ongoing legal disputes regarding their residence or visa status.

The client is obligated to provide accurate and complete information regarding their legal status. Failure to disclose relevant information may result in immediate termination of the service agreement without refund.

The client must inform the Agency before the expiration of their legal stay or residence status to allow sufficient time for possible actions to be considered.

Compliance with German Law

All services provided by the Agency comply with applicable German law.

The Agency does not provide, support, or encourage any illegal, fraudulent, or unlawful activities. If the Agency becomes aware of any such activity by the client, it reserves the right to terminate the service agreement immediately without refund.

Any legal disputes arising from the service agreement shall be governed by German law and, where legally applicable, handled by the competent courts in Berlin, Germany.

Confidentiality

The Agency commits to maintaining confidentiality regarding all information provided by the client, including personal information, billing information, and documents.

Client information will only be shared with third parties where:

• this is necessary for providing the agreed services; or

• the client has provided written confirmation.

The client agrees not to share confidential information, materials, or documents provided by the Agency with third parties without prior written confirmation from the Agency.

Professional Conduct

The Agency values respectful and professional communication.

Any abusive, threatening, discriminatory, or inappropriate behavior, whether verbal or physical, may result in immediate termination of the relationship with the Agency. Any refund will be handled according to the Refund Policy.

Availability

The Agency aims to respond to emails and messages within 48 business hours.

Response times may vary depending on workload, public holidays, and external circumstances.

Refund Policy

The Agency values client satisfaction and strives to provide professional and transparent services.

The applicable refund policy is included in each service agreement. Refund eligibility depends on the stage of the process and the services already provided, including consultation meetings, document reviews, preparation work, and submissions.

By engaging the Agency’s services, the client acknowledges and accepts the applicable Refund Policy.

Last Update: 28.08.2026